Hotel Front Office Traineeship Program

Project Subject

Hotel Front Office Traineeship

Mobility Duration

14 days

First week

Welcoming guests,

Taking the vehicle key from the guests and ensuring that the vehicles are parked,

Registration of vehicle license plates and handing over the keys,

Accompanying guests to reception,

Transport of guest luggage,

Securing of guest baggage,

Informing guests about the property,

Delivering the relics received on behalf of the guest to the guest,

Labeling of luggage and placing of luggage in the luggage room,

Identifying damaged baggage and informing the reception,

Taking luggage to the room and giving information about the room,

Luggage services at guest exit,

Recognition of equipment and forms used in reservation,

Filling the equipment and forms used in the reservation,

Use of terms related to room types in accommodation establishments,

Use of terms related to accommodation types,

Use of abbreviations for reservation transactions,

Receiving reservation using communication tools

Booking through people and organizations

Receiving individual reservations. Receiving group reservations.

Accepting the reservation,

Confirmation of the reservation,

Checking the reservation list and / or fulfilling the request for change of reservation,

Fulfillment of reservation cancellation requests, approval of cancellation and changes to front office manager,

Checking daily option bookings,

Checking pending reservations,

Receiving the reservation according to the occupancy rate,

Determination of reservation guarantee methods,

Second week

Booking in accordance with the method,

Filling in the reservation charts,

Filling in the reservation schedule,

Preparing the reservation table according to open and closed days,

Giving the room number from the system,

Check-in of the guest’s information,

Opening an account card (folio),

Transferring the information in the guest document to the account card (folio),

Recording the expenditures made by the guest on the account card, recording the payments made, calculating the amount required to pay,

Giving information about meal times, restaurants, bars,

Explaining the use of room cards,

Giving information about foreign currency exchange transactions,

Explaining the operation of extra expenses in the facility,

Giving information about the check-out time,

Have the guest fill out and sign the escrow form,

Check the form and give the safe deposit box key,

Collaboration with the chief advisor,

Giving the room key to the bellboy,

Ensuring that guests and their luggage are brought to the room

Checking the list of departures,

Giving the list of departures to housekeeping, cashiers and bellboys,

Giving the list of departures at the individual exits to the door security,

Checking the accounts of the departing guests,

Saving unprocessed accounts in guest accounts,

Early and late check-out requests,

Transactions of the guests who extend their stay,

Mini bar expenditure control,

Pre-debit card issued to the guest,

Asking the payment method and collecting the account,

Receiving the safety deposit box key, room key and facility ID card,

Picking up baggage upon request,

Ask the guest to fill out the questionnaire,

Calling and alerting rooms that do not depart on time,

Goodbye to departing guests,

Learning Outcomes

At the end of the program, the trainee;

Adheres to the courtesy and etiquette and meets guests at the entrance.

Carries out the baggage services according to the occupational health and safety rules according to the operating procedure.

Explains the concepts and abbreviations related to the reservation according to national and international literature.

Makes the reservation changes and cancellations according to national standards and operating procedures.

Checks the waiting and optional reservations according to national standards and operating procedure.

Applies reservation guarantee methods in accordance with national standards and operating procedure.

Prepares reservation tables in accordance with national standards and operating procedure

Fills the accommodation certificate in accordance with national standards and operating procedure.

Gives the guest a safe deposit box in accordance with national standards and operating procedure

Learns to ensure that guests are brought into the room in accordance with national standards and operating procedure.

Makes guest account card transactions depending on national standards and operating procedure.

Carries out guest exit procedures based on national standards and operating procedure in accordance with occupational health and safety measures.

Issues invoices related to national standards and operating procedures.

Adheres to the courtesy and etiquette and meets guests at the entrance

Carries out the baggage services according to the occupational health and safety rules according to the operating procedure.

Explains the concepts and abbreviations related to the reservation according to national and international literature.

Makes reservation registration according to national standards and operating procedure.

Makes the reservation changes and cancellations according to national standards and operating procedures.

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